PCS has been supporting our clients' candidate's needs with our professional call center service since 1998. By supplying the right people, the right technology and the right hardware we are able to control calls, streamline call flow, and provide real-time reporting no matter how large your demand may be. We'll help you engineer the way your information is presented and place it on our website, actually reducing the number of documents you need and improving their relevance. We'll implement a seamless workflow across all your professions, allowing you to focus on the more important aspects of your profession's credentialing needs.
Currently, our call center is available between the hours of 8:00 a.m. and 6:00 p.m. EST each business day, and we thoroughly train our associates to answer routine questions and requests from your candidates. Whether you need customer service outsourcing, exam registration support, or just simple FAQs answered, we're here to help connect with your candidates.
In addition, PCS staffs a team of coordinators that are responsible for each discipline. Coordinators respond to more complex questions from candidates and all coordinators participate in on-going orientation and cross-training programs to assure appropriate backup at all times.
Contact PCS today for more information on any of our products and services at 877.887.9727 or firstname.lastname@example.org. We're waiting to hear from you.